![]() If it's still relevant, try using an older iTunes backup.If you don't have an iCloud backup, you can make one. Use an iCloud backup instead of iTunes.If someone else set up your device, ask them for the password.If you don't have your password, here's what to do: If so, contact your system administrator. Tap on 'Choose backup', then choose from a list of available backups in iCloud. On the Apps & Data screen, tap Restore from iCloud Backup, then sign in with your Apple ID. Go to Settings > General > Reset, then tap Erase All Content and Settings. Someone set up an installed profile on your device (often for business or education). Go to Settings > your name > iCloud > Manage Storage > Backups.Whoever set up your device or transferred your data to a new device turned on the iTunes encryption option.You turned on the iTunes encryption option.When you try to use a backup, you might see a message that says, "The password you entered to unlock your backup was incorrect." If so, one of these things happened in the past: You can't use an encrypted backup without its password. If you can’t remember the password for your encrypted backup Have a look at the excerpt from the article linked below for some helpful steps when dealing with a forgotten password for your backup.Ībout encrypted backups in iTunes - Apple Support If Back Up Now is grayed out, it may indicate that theres a network restriction. Tap Back Up Now if you want an immediate backup. It sounds like you’ve run into an encrypted backup, which uses a separate password from your Apple ID. Scroll down until you find iCloud Backup. I understand you are having trouble restoring your iPhone from a backup, and I have some information that may help. If you see a red light next to any of the iCloud services it’s likely that this is the reason your iCloud backup won’t complete. Apple’s System Status page keeps track of every online Apple service and notifies customers of any issues. Thanks for reaching out to the Apple Support Community. Go to this page and make sure all the lights are green.
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